Which Nigerian Bank Offers The Best Customer Service?
I have banked with different banks in Nigeria and must say that the quality of customer service differs. While some offer top-notch customer service, others don't just seem to see it as an important aspect of their general services.
Without the presence of a good customer service representative, it is impossible for banks to offer quality banking services. As the world celebrates Customer Service week, we'll take a look at the qualities of a good customer service representative.
3. Clear communication skills
4. Knowledge of the product or service
5. Ability to use positive language
6. Ability to manage time
7. Ability to read customers
8. Ability to persuade a customer
10. A calming presence
These are definitely not the only qualities to look out for when determining the quality of a bank's customer service. There are much more but based on what you have read, what Nigerian bank will you say offers the best customer service?