Dear ibank, I am a student of the University of Lagos and you know how it is, every dime is important.
On the 2nd of January, 2016 I received a text notification from my bank, Access Bank only to discover it was a debit alert. It was the last thing I was expecting given I hadn’t done any transaction on the account so I looked to be certain of the transaction, it was “SMS Alert Charge Dec-2015” I thought to myself “Oh ok, No wahala”. About 10minutes later I received a debit alert from same Access Bank and it’s another N36 charge for December SMS Alert. While I was still trying to comprehend if it was just a duplicated text, I got 2 more same amount, same narration and subsequently SIXTEEN (16) more over the following 24hours. I’m not kidding, I was debited 20times for the same charge.
I called the Access bank contact centre, which I must confess is usually very reliable, and I was told it was a system error and the funds will be reversed. As I speak it’s the 8th of January, 2016 and this issue is yet to be resolved. ibank, if this is not a breach of promised customer service/satisfaction and trust, what is?